Pre-Sales
On Sale
After-Sales
Product introduction: When customers inquire about products, we will provide detailed product introduction, including product technical parameters, applicable scope and other information to help customers better understand the products.
Solution customization: According to the specific needs of customers, we will provide personalized solution customization services to meet the specific needs of customers.
Technical support: We will provide a professional technical support team to help customers solve technical problems encountered during product selection and use.
Order tracking: We will establish a complete order tracking system and update the customer's order status in a timely manner to ensure that customers can understand the progress of the order in a timely manner.
Product training: We will provide customers with product training, including product operation methods, maintenance and other content, to help customers better use the product.
After-sales service hotline: We will establish a 24-hour after-sales service hotline to provide customers with all-weather technical support and service consultation.
After-sales service tracking: We will establish an after-sales service tracking system to follow up on customers' after-sales service needs in a timely manner to ensure that customers' problems are solved in a timely manner.
After-sales satisfaction survey: We will conduct regular after-sales satisfaction surveys to understand customers' satisfaction with our after-sales service, and continuously improve service quality based on customer feedback.
Through the above pre-sales, in-sales and after-sales service solutions, we will provide customers with a full range of service support to ensure that customers can get the best experience in the process of product selection, purchase and use. We will win the trust and satisfaction of customers with professional services and high-quality products.